Privacy policy

AWN Sportswear Privacy Policy

Effective Date: 15/02/2025
Last Updated: 15/02/2025

AWN Sportswear ("we," "our," "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with Australian Consumer Law (ACL), the Privacy Act 1988 (Cth) (Australia), the Privacy Act 2020 (New Zealand), and applicable U.S. privacy laws including the California Consumer Privacy Act (CCPA) and other relevant regulations.

1. Information We Collect

We collect personal and non-personal information to provide and improve our services. This may include:

1.1 Personal Information

We collect personal information that you voluntarily provide, including:

Name, email address, phone number, and postal address
Payment details (processed securely via third-party payment providers)
Team, club, or league details for uniform orders
Account login credentials (if applicable)
Communication preferences

1.2 Non-Personal Information

When you use our website, we may collect:

IP address, browser type, device type
Website usage data via cookies and analytics tools
Referring website and demographic information (where applicable)

You may choose to limit the collection of this data by adjusting your browser settings.

2. How We Collect Your Information

We collect information in the following ways:

Directly from you: When you create an account, place an order, subscribe to marketing, or contact customer support.
Automatically: Through cookies, tracking technologies, and third-party analytics tools.
From third parties: Including payment processors, delivery services, or marketing platforms where you have provided consent.

3. How We Use Your Information

We use your information for the following purposes:

Order Processing: Fulfilling and delivering orders, including payment processing.
Customer Support: Responding to inquiries, complaints, or warranty claims.
Marketing & Promotions: Sending promotional offers (opt-in required in some jurisdictions).
Website Improvements: Enhancing website functionality and personalizing user experiences.
Legal Compliance: Meeting obligations under Australian, New Zealand, and U.S. laws.

4. How We Share Your Information

We do not sell personal data. We may share your information with:

Service Providers: Third-party payment processors, couriers, IT service providers.
Legal Authorities: Where required by law, subpoena, or government request.
Business Partners: Where necessary for sponsorships or partnerships (with consent).

5. Your Rights & Choices

Depending on your location, you may have certain privacy rights:

5.1 Australia & New Zealand

Under the Privacy Act 1988 (Cth) (AU) and Privacy Act 2020 (NZ), you have the right to:

Request access to personal data held about you.
Request corrections if data is inaccurate or outdated.
Opt-out of direct marketing communications.

5.2 United States (Including California Residents)

Under CCPA (California Consumer Privacy Act), you may:

Request access to the personal information collected about you.
Request deletion of your personal information.
Opt-out of the sale of personal information (we do not sell data).
Exercise rights without facing discrimination.

6. Data Security & Retention

We take reasonable security measures to protect your information. However, no system is 100% secure. We retain data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve user experience. You can manage cookie preferences through your browser settings. For more information, refer to our Cookie Policy.

8. Third-Party Links & Services

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before submitting personal data.

9. Children’s Privacy

We do not knowingly collect personal data from children under 13 (U.S.), 16 (EU), or applicable age under Australian/New Zealand law. If you believe a child has provided personal information, contact us for removal.

10. International Data Transfers

Your data may be stored and processed in Australia, New Zealand, the U.S., or other jurisdictions. We ensure appropriate safeguards for data transfers in compliance with applicable laws.

11. Changes to This Policy

We may update this policy periodically. Any significant changes will be posted on our website with a revised “Last Updated” date.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.