Shipping policy

AWN Sportswear Shipping Policy

Effective Date: 15/02/2025
Last Updated: 15/02/2025

At AWN Sportswear, we aim to ensure timely and reliable delivery of our custom sportswear products. Please review our shipping policy to understand delivery timeframes, shipping costs, and other essential details.

1. Shipping Locations

• AWN Sportswear ships Australia-wide, New Zealand, and internationally to select countries.

• Customers outside of Australia and New Zealand should contact us before placing an order to confirm shipping availability and costs.

2. Processing & Production Time

• All AWN Sportswear products are custom-made to order.

• Standard production time is 4-6 weeks, depending on the order size and complexity.

• Production begins only after final artwork approval and payment confirmation.

• Expedited production options may be available upon request for an additional fee.

3. Shipping Methods & Delivery Timeframes

• We use reputable carriers such as Australia Post, DHL, FedEx, and TNT for domestic and international shipping.

• Estimated delivery times:

  • Australia & New Zealand: 3-7 business days after dispatch

  • International: 7-14 business days after dispatch (varies by destination and customs clearance)

• Delivery times are estimates and may be affected by factors beyond our control, such as carrier delays, public holidays, and customs processing.

4. Shipping Costs

• Shipping costs are calculated at checkout based on the order size, weight, and delivery location.

• Customers may request a shipping quote before placing an order.

• International orders may be subject to additional customs duties or taxes, which are the responsibility of the customer.

5. Tracking & Order Status

• Once an order is shipped, customers will receive a tracking number via email.

• Tracking updates can be checked on the carrier's website.

• If there are any issues with tracking, please contact our customer support team.

6. Delayed or Lost Shipments

• If your order has not arrived within the estimated timeframe, please allow an additional 5 business days before contacting us.

• If a shipment is confirmed lost by the carrier, we will offer a replacement order or refund as applicable.

• AWN Sportswear is not responsible for delays caused by customs, incorrect addresses provided by customers, or force majeure events.

7. Incorrect Shipping Information

• Customers must ensure that shipping details provided at checkout are accurate.

• If an incorrect address is provided and the order is shipped, the customer will be responsible for any re-shipping costs.

• AWN Sportswear is not liable for lost shipments due to incorrect addresses.

8. International Shipping & Customs

• International orders may be subject to customs duties, import taxes, and clearance fees imposed by the destination country.

• These charges are the responsibility of the customer and are not included in the shipping cost.

• AWN Sportswear is not responsible for customs delays.

9. Damaged or Missing Items

• If an order arrives with visible damage or missing items, customers must notify us within 48 hours of delivery.

• Customers should provide photos of the damaged items and packaging for investigation.

• Based on our assessment, we may offer a replacement or refund at our discretion.

10. Returns Due to Failed Delivery

• If a package is returned to us due to failed delivery (e.g., incorrect address, unclaimed package), the customer is responsible for re-shipping costs.

• If the customer does not wish to re-ship the order, a refund may be issued minus the original shipping costs.

By placing an order with AWN Sportswear, you acknowledge and agree to the terms outlined in this Shipping Policy.